There is an issue with the installer with Mindjet for Windows (v11.1.353). After installing TPAssist and launching Mindjet for Windows, you will get an error suggesting the Add-in can't be loaded. The same error occurs if in MindManager, you go to the File Menu, choose Options, then select the Add-Ins tab, and then check “TPAssist Add-in for Mindjet for Windows”, click Ok.
We are working to try and isolate the cause of the issue.
For now, the best advise we can give is to down grade your version of MindManager (i.e. version 10) and re-install TPAssist add-ins.
Showing posts with label Known Issue. Show all posts
Showing posts with label Known Issue. Show all posts
Tuesday, January 22, 2013
Sunday, October 21, 2012
Known Issues - TPAssist 2007 v1.8.7 installer with Mindjet for Windows (v11.0.272)
There is a known issue with the installer for TPAssist 2007 v1.8.7 when using Mindjet for Windows (v11.0.272).
There is an issue with the installer when you choose to enable Excel and MS Project, but not Outlook. After installing TPAssist and launching Mindjet for Windows, you will get an error suggesting the Add-in can't be loaded.
The workaround:
The fix (for now), is to uninstall TPAssist 2007 and then re-install TPAssist 2007, and enable the "Outlook" option.
After re-installing, you’ll need to re-enable the adding in MindManager. To do this, in MindManager, go to the File Menu, choose Options, then select the Add-Ins tab, and then check “TPAssist Add-in for Mindjet for Windows”, click Ok.
Note: If you don’t have Outlook installed, you will receive an error if you try to use any of the Outlook integration. But at least you will have access to the other pieces of functionality.
We are working a few minor features updates and we will fix the installer with the next update.
There is an issue with the installer when you choose to enable Excel and MS Project, but not Outlook. After installing TPAssist and launching Mindjet for Windows, you will get an error suggesting the Add-in can't be loaded.
The workaround:
The fix (for now), is to uninstall TPAssist 2007 and then re-install TPAssist 2007, and enable the "Outlook" option.
After re-installing, you’ll need to re-enable the adding in MindManager. To do this, in MindManager, go to the File Menu, choose Options, then select the Add-Ins tab, and then check “TPAssist Add-in for Mindjet for Windows”, click Ok.
Note: If you don’t have Outlook installed, you will receive an error if you try to use any of the Outlook integration. But at least you will have access to the other pieces of functionality.
We are working a few minor features updates and we will fix the installer with the next update.
Thursday, September 20, 2012
Known Issues - Mindjet for Windows (v11.0.272)
TPAssist has been updated for the latest Mindjet update (v11.0.272). There is one new issue we are working on and we still have the issues identified in v10.1.459 (See here).
There are known issues with TPAssist 2007 v1.8.7 and Mindjet for Windows (v11.0.272).
- Accessing the "TPAssist Options" prevents MindManager.EXE from closing. If you access the "TPAssist Options" dialog, close it and then exit Mindjet for Windows, the EXE stays running in the background. Opening Mindjet again, and then closing Mindjet causes an exception error. The only work-around at present is as follows: after closing Mindjet, use Task Manager to terminate MindManager.EXE.
Note: This issue has also been seen with TPAssist Capture v1.3.6.
Friday, March 9, 2012
Known Issues - MindManager 2012 (10.1.459)
There are known issues with TPAssist 2007 v1.8.6 (and earlier) and MindManager 2012 Service Pack 1 (version 10.1.459).
- When "Effort" is enabled (MindManager Options, Task Info, "Show Effort Field"), the TPAssist Journal command isn't able to correctly modify "Duration". This issue is being worked on. For now, it is advised not to enable "Effort" when you have MindManager 2012 Service Pack 1 (version 10.1.459) and TPAssist 2007 v1.8.6 or earlier.
- Quicklink Rebuild and other hyperlink handling aspects of TPAssist 2007 fail when you use earlier versions of MindManager to open maps created or modified with MindManager 2012 Service Pack 1 (version 10.1.459). When TPAssist fails, you will get an ugly error message about "EffortReadOnly" and "missing in schema". This issue is being worked on. For now, it is advised not to run different versions of MindManager, i.e. choose your timing and upgrade all your machines to MindManager 2012 Service Pack 1 (version 10.1.459).
Monday, September 19, 2011
Known Issue - MindManager 2012
There is a known issue with TPAssist 2007 v1.8.5 and MindManager 2012.
When editing task information using the Journal Tab of the TPAssist Console, changes made to Duration are not reflected on the topic when you click apply.
The issue is being worked on. For now, it would be wise to make Duration related changes with the MindManager task tab.
When editing task information using the Journal Tab of the TPAssist Console, changes made to Duration are not reflected on the topic when you click apply.
The issue is being worked on. For now, it would be wise to make Duration related changes with the MindManager task tab.
UPDATE: Nov 8, 2011 - TPAssist 2007 v1.8.6 resolves this issue.
Friday, July 23, 2010
Known Issue - MindManager 8.2/9.0/9.1
We are seeing an issue with TPAssist 2007 and TPAssistCapture when used with MindManager 8.2, MindManager 9.0 / 9.1 on Windows XP, Vista and Windows 7.
It appears something changed in the add-in achitecture when Mindjet adjusted MindManager to take advantage of new capabilities in Microsoft Windows 7.
Whilst we are working with Mindjet to understand and resolve the issue, unfortunately at present we are unable to support users wishing to use TPAssist products with MindManager 8.2 or MindManager 9 on Windows XP or Vista (32bit and 64bit). To avoid any issues, you could stay with MindManager 8.1, MindManager 7.2 or MindManager 6.2.
FYI - the issue seen is:
It appears something changed in the add-in achitecture when Mindjet adjusted MindManager to take advantage of new capabilities in Microsoft Windows 7.
Whilst we are working with Mindjet to understand and resolve the issue, unfortunately at present we are unable to support users wishing to use TPAssist products with MindManager 8.2 or MindManager 9 on Windows XP or Vista (32bit and 64bit). To avoid any issues, you could stay with MindManager 8.1, MindManager 7.2 or MindManager 6.2.
FYI - the issue seen is:
- Ghost Ribbon commands - see this blog post.
(Updated 2/Mar/2011 - the issue is now being seen in Windows 7 too).
Friday, January 29, 2010
Known Issue - 8.2/9.0/9.1 - "Ghost" Ribbon command issue
For your information - there is a known issue in MindManager 9.0.240, 9.1.157 and 8.2.319, whereby intermittently ribbon and quick-link commands fail to function.
This appears in Windows XP, Vista and Windows 7.
The button will still be there and will appear to click when you hit it with your mouse, but nothing happens. This issue applies across the board to all add-in, i.e. this includes Mindjet extensions (like Remove Filters, Task Management and Export) as well as 3rd party add-ins (like TPAssist 2007). Mindjet acknowledge the issue but can't offer a solution at this stage.
In the meantime, if you click a button in the Ribbon and nothing happens, see if closing and re-opening MindManager resolves the issues. Alternatively you can find all our commands listed in the "Customize Quick Access Toolbar", so as a work-around you could add the missing command to the Quick Access toolbar.
(Updated 2/Mar/2011 - seeing issue now in Windows 7 and 9.1, plus Mindjet acknowledge they can re-create the issue for the "Remove Filters" button by simply having an add-on or Mindjet code display a dialog box or something before all Ribbon commands have finished building)
This appears in Windows XP, Vista and Windows 7.
The button will still be there and will appear to click when you hit it with your mouse, but nothing happens. This issue applies across the board to all add-in, i.e. this includes Mindjet extensions (like Remove Filters, Task Management and Export) as well as 3rd party add-ins (like TPAssist 2007). Mindjet acknowledge the issue but can't offer a solution at this stage.
In the meantime, if you click a button in the Ribbon and nothing happens, see if closing and re-opening MindManager resolves the issues. Alternatively you can find all our commands listed in the "Customize Quick Access Toolbar", so as a work-around you could add the missing command to the Quick Access toolbar.
(Updated 2/Mar/2011 - seeing issue now in Windows 7 and 9.1, plus Mindjet acknowledge they can re-create the issue for the "Remove Filters" button by simply having an add-on or Mindjet code display a dialog box or something before all Ribbon commands have finished building)
Friday, October 30, 2009
TPAssist 2007: Known Issue - MindManager 8.1 & Outlook Integrated Linkage Module
Mindjet has recently updated MindManager version 8, with service pack 1 (i.e. MindManager 8.1.920)
What does this mean for TPAssist users? For users of TPAssist 2007:
If you are using MindManager 6 or 7, there is no issue.
If you are using MindManager 8, you should consider the following before updating your copy of MindManager.
- If you are NOT using the Outlook Integrated Linkage Module, there is no issue, you can upgrade to service pack 1 immediately.
- If you are using the Outlook Integrated Linkage Module (OLIM) you must wait for the next update for TPAssist 2007. This is because TPAssist 2007 is compiled against specific versions of MindManager.
Finally, there is no impact on any of our TPAssistCapture components with relation to MindManager 8.1.
Wednesday, September 16, 2009
TPAssist 2007: Known Issue - Vista SP1, SP2, Vista 64bit and Windows 7
There is a known issue with TPAssist 2007 operating with-in Windows Vista (SP1 or SP2), Vista 64bit and also Windows 7.
This issue causes the Licensing Wizard to hang or crash when attempting to purchase or activate a license key. We are working with our e-commerce partner to resolve this issue, in the meantime you need to use the online web store to purchase licensing and also contact our customer support regarding assistance in activating your license.
In contacting our customer support (support@tpassist.com) please provide the following details:
1. Your serial number (please visit our online store if you need to purchase a license)
2. Your Journal tag* (i.e. initials)
3. Your operating system (i.e. Vista SP1 or Vista 64bit)
* Your Journal Tag is embedded in your activation key and is used by TPAssist 2007 when recording journal notes and task detail changes.
(Update 1/Sep/2010 - this issue is now resolved - we have replaced the licensing engine so there are now no issues regarding licensing on any of these platforms).
This issue causes the Licensing Wizard to hang or crash when attempting to purchase or activate a license key. We are working with our e-commerce partner to resolve this issue, in the meantime you need to use the online web store to purchase licensing and also contact our customer support regarding assistance in activating your license.
In contacting our customer support (support@tpassist.com) please provide the following details:
1. Your serial number (please visit our online store if you need to purchase a license)
2. Your Journal tag* (i.e. initials)
3. Your operating system (i.e. Vista SP1 or Vista 64bit)
* Your Journal Tag is embedded in your activation key and is used by TPAssist 2007 when recording journal notes and task detail changes.
(Update 1/Sep/2010 - this issue is now resolved - we have replaced the licensing engine so there are now no issues regarding licensing on any of these platforms).
Tuesday, February 10, 2009
Installing TPAssist with MindManager 8 Update - 8.0.217 or 8.0.235
These is an issue with installing TPAssist with recent MindManager 8 updates.
Mindjet released an update for MindManager 8 in January. This update, we are told, is to fix an installation issue relating to Visual Studio. The update contains no other change and therefore is functionally the same as 8.0.217 (released in late November).
TPAssist is built for specific versions of MindManager to comply with the strict anti-malware rules applied to our Microsoft Outlook component.
We released an update in January, version 1.5.19, for MindManager 8.0.235. This update contains no fixes or functional changes.
Since Mindjet consider the recent update to be minor, users with MindManager 8.0.217 won't be informed of the update when they "Check for Update". Further more, the "Check For Update" capability within MindManager will say that the user already has 8.0.235, however if the user then use the "About MindManager" command they will be told they have version 8.0.217..
How does this impact TPAssist installation?
- This issue does not effect users with MindManager 6 or 7.
- There is no impact if you are using TPAssist 1.5.18 (go to TPAssist Help->Check for Update)
- If you are not using the most recent update of TPAssist, you need to update to MindManager 8.0.235 before installing the latest TPAssist update. (See resources below)
Resources:
MindManager Updates: http://www.mindjet.com/resources/downloads/archive/default.aspx
TPAssist Downloads: http://www.tpassist.com/Downloads/DownloadReadMe.aspx?prod=1
Tuesday, November 11, 2008
NEWSLETTER - Mindjet® MindManager® 8
Update for TPAssist 2007
Mindjet® have just released MindManager® 8. This update is being described by Analyst IDC as "a game changer."
A maintenance update, version 1.5.15, of TPAssist 2007 For Mindjet® MindManager® has been made available to facilitate this significant Mindjet update.
To apply our update, install MindManager® 8 first, then just download and install the latest TPAssist 2007 download.
You can download the update here, remember to close MindManager before applying the update (and Outlook if you are using the Outlook integration).
TPAssist: Mapping actions in the context of their ultimate goal.
FREE Web Based TPAssist Master Classes.
Participate in live web based demonstrations of how to extend your investment in MindManager® and/or Mindjet® Connect with TPAssist 2007 for Mindjet® MindManager®.
Get expert advice on using TPAssist and MindManager® in the work place and in life management.
These 30-minute Town Hall style sessions are for individuals and teams who wish to learn more about TPAssist and/or explore a specific use of mind mapping.
The number of attendees and session length is purposely kept small to ensure you get the maximum return on your time investment.
See the session schedule and register on-line now!
Mindjet® have just released MindManager® 8. This update is being described by Analyst IDC as "a game changer."
A maintenance update, version 1.5.15, of TPAssist 2007 For Mindjet® MindManager® has been made available to facilitate this significant Mindjet update.
To apply our update, install MindManager® 8 first, then just download and install the latest TPAssist 2007 download.
You can download the update here, remember to close MindManager before applying the update (and Outlook if you are using the Outlook integration).
TPAssist: Mapping actions in the context of their ultimate goal.
Extend your investment in MindManager® and/or Mindjet® Connect with TPAssist 2007 for Mindjet® MindManager®.
- Supercharge your mind map based task lists, automate tasks, get task detail roll-up, capture and roll-up financial information, enable workflow and create workplace Dashboards.
- Export task and financial information to Microsoft® Excel® and Project.
- Integrate with Microsoft® Outlook®
- Work in Multimap mode.
A must have for project managers and anyone collaborating on shared task maps.
Get the free 30-day trial today!
FREE Web Based TPAssist Master Classes.
Participate in live web based demonstrations of how to extend your investment in MindManager® and/or Mindjet® Connect with TPAssist 2007 for Mindjet® MindManager®.
Get expert advice on using TPAssist and MindManager® in the work place and in life management.
These 30-minute Town Hall style sessions are for individuals and teams who wish to learn more about TPAssist and/or explore a specific use of mind mapping.
The number of attendees and session length is purposely kept small to ensure you get the maximum return on your time investment.
See the session schedule and register on-line now!
Monday, October 27, 2008
TPAssist 1.5 Known Issue - My Life Template Task Summary
This notice applies to TPAssist 2007 release 1.5 (build 1.5.13 or earlier).
Groups of maps created from the same template and then linked to a single Dashboard do not correctly get reflected in the TASK SUMMARY.
This has been corrected in the latest maintenance update, version 1.5.14 (download).
To check what version you are running, open the TPAssist Help (from the TPAssist Ribbon in MindManager 7 or from the Help menu in MindManager 6). Then use the Check for Update button.
You can download the update here.
Groups of maps created from the same template and then linked to a single Dashboard do not correctly get reflected in the TASK SUMMARY.
This has been corrected in the latest maintenance update, version 1.5.14 (download).
To check what version you are running, open the TPAssist Help (from the TPAssist Ribbon in MindManager 7 or from the Help menu in MindManager 6). Then use the Check for Update button.
You can download the update here.
Sunday, September 21, 2008
TPAssist 1.5 Known Issue - Help Content - "TPAssist Console"
This notice applies to TPAssist 2007 release 1.5 (build 1.5.9).
The help pages have a corruption in the TPAssist Console section. This has been corrected in the latest maintenance update (download).
In addition, you can now see the correct content on line via http://www.tpassist.com/tutorials/TPAssistMMAHelp/index.html and there is a recently uploaded PDF at http://www.tpassist.com/tutorials/TPAssist2007_Help_WebContent.pdf.
The help pages have a corruption in the TPAssist Console section. This has been corrected in the latest maintenance update (download).
In addition, you can now see the correct content on line via http://www.tpassist.com/tutorials/TPAssistMMAHelp/index.html and there is a recently uploaded PDF at http://www.tpassist.com/tutorials/TPAssist2007_Help_WebContent.pdf.
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